26 October 2011

Heads-up for those using Ancestry.com's App for iPhone and iPad

UPDATE:  Ancestry.com's App version 3.0.1 released 20 Nov 2011 has fixed the problem reported here.

After having some problems with Ancestry.com's App on my iPad 2 a few days ago, I called their support. After their support representative talked to the App developers, she got back to me later that day that she was informed that the App "broke" under Apple's new iOS 5. She said that "the programmers upstairs are working on it and you should be getting an update right on your phone" or iPad. No ETA given.

Quick background: I recently started using Family Tree Maker 2012 with it's new TreeSync that synchronizes FTM2012 with Ancestry Member Trees online, and supposedly works with the App too. The FTM to AMT sync functionality was working fine, so I went on to check out how it would work with the iPad App on my iPad 2, which I had recently upgraded to Apple's iOS 5. It didn't work. The symptoms were that the App said it was downloading 8651 people (the correct count), then it said "Processing 8671" (note the incorrect count). Then, when the tree appeared, only around 300 truly random people appeared in the entire tree and index, not even including myself. I exited, deleted the App, rebooted, reinstalled the App, and tried again. Same exact symptoms and results. That's when I called Ancestry and later that day found out the App broke under iOS 5.

So, if you use Ancestry's App, you may want to hold off upgrading your iPhone or iPad to iOS 5. Or be aware that you may not be able to use the App until Ancestry pushes an update to your iPhone or iPad.

Based on some discussions on Google+, this issue may not be happening to everyone using iOS 5.

Has anybody else ran into this issue with the App?


UPDATE:  Ancestry.com's App version 3.0.1 released 20 Nov 2011 has fixed the problem reported here.